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Accessible Customer Service Policy

Council approved the Accessibility Standards for Customer Service Policy in November of 2009.

City of Pembroke employees, council m embers, volunteers, contractors and vendors are required to complete training which includes:
  • The purpose of the Act
  • How to interact with people with various disabilities
  • How to interact with people who may use the assistance of an assistive device, service animal or support person
  • How to use assistive devices available on the premises
  • What to do if a person with a disability is having difficulty accessing service
  • Details on the City of Pembroke's accessibility policy, procedures and practices