The City of Pembroke - The Heart of the Ottawa Valley
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Privacy Policy

The purpose of the Policy is to inform users of this site with regard to the collection and use of personally identifiable information. The following is not intended and should not be interpreted as a contract of any nature, either stated or implied.

Definition of Personally Identifiable Information
For the purposes of this statement "personally identifiable information" means any information relating to an identified or identifiable individual who is the subject of the information.

Providing Personally Identifiable Information
Citizens do not have to routinely provide personal information to visit the City of Pembroke portal or to download information. Government agencies may request personally identifiable information from you in order to provide requested specialized services, but such information is handled as it would be on an in-person visit to a government office.

Personally Identifiable Information Available
The IP (Internet Protocol) numbers of computers (servers) used to visit sites are noted as part of our statistical analysis on use of our web sites so we may better design services and improve access to them. However, the site does not attempt to gain personally identifiable information on individual users and associate them with IP addresses.

Restrictions on the Disclosure of Customer Information
Our users are important to us. We do not sell or rent our users' information to any outside company or organization. We do not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law. We endeavor to ensure that we collect only the minimum amount of information needed to meet the purpose for which the network was created.

Other Web Sites
Various Web sites may be linked through the portal. Visitors to those sites are advised to check the privacy statements of these sites and be cautious about providing personally identifiable information without a clear understanding of how the information will be used. Visitors may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance.

Use, Collection and Retention of Customer Information at the City of Pembroke Portal
For each visitor, we do collect information about the Internet Protocol (IP) address, type browser used, the date and time of the visit, and the IP addresses of the locations to which the visitor linked during his or her visit to our Web site. This information is strictly used for statistical reporting purposes.

We only collect, retain and use personal information where we believe it is essential (and allowed by law) to administer our business and to provide products, services and other opportunities requested by our customers.

Restrictions on the Disclosure of Customer Information
We do not sell or rent our users' information to any outside company or organization. We do not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law.

Protection of Information via Established Security Procedures
We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

Limiting Employee Access to Information
Our Administrator limits employee access to personally identifiable information to only those employees who need access in order to perform their assigned duties. The Administrator is instructed to enforce with its staff their responsibilities in protecting subscribers' information.

Freedom of Information (FOI)
The City of Pembroke endeavors to make its information accessible to the public. Some records however contain information that is either privileged or of a personal nature. The Municipal Freedom of Information and Protection of Privacy Act compels the municipality to review such documents prior to their disclosure. Request to access such records requires a written request.
 

Feedback
Messages forwarded to the City are considered a public record and may be shared with others as appropriate or required.
  
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