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Accessible Customer Service Policy


Council approved the Accessibility Standards for Customer Service Policy in November of 2009.

 
City of Pembroke employees, council m embers, volunteers, contractors and vendors are required to complete training which includes:
 
  • The purpose of the Act
  • How to interact with people with various disabilities
  • How to interact with people who may use the assistance of an assistive device, service animal or support person
  • How to use assistive devices available on the premises
  • What to do if a person with a disability is having difficulty accessing service
  • Details on the City of Pembroke's accessibility policy, procedures and practices

Notices

Comprehensive Review of the Zoning By-lawCouncil Briefs Oct. 15, 2019Media Release - Temporary Traffic Disruption Notice - Mary Street (between Moffat Street and Mackay Street) Oct. 21 to Dec. 20, 2019Media Release - Temporary Traffic Disruption Notice - Mackay Street (between Esther Street and Metcalfe Street) Oct. 21 until Nov. 15, 2019Media Release - Temporary Traffic Disruption Notice - Fraser Street (between Wilbert Street and Pembroke Street East) Oct. 18 until Nov. 1, 2019Elevator Down Oct 17, 2018Town Hall MeetingProclamation - Child Care Worker & Early Childhood Educator Appreciation DayFall Leaf & Yard Waste Collection - Weeks of Oct. 26, Nov. 4, and Nov. 18 on your regular collection dayMedia Release - Temporary Road Closure - River Road (between Townline Road/ Bennett Street intersection and Laurier Avenue) Oct. 15 until Nov. 22, 2019Request for Proposal P-19-07 General Insurance and Risk Management ServicesCity of Pembroke Media Release - Traffic Disruption Notice_September 27 to October 28, 2019Council Briefs Oct. 1, 2019Request for Proposal P-19-08 Livestreaming Production & Service RequirementsMedia Release - Temporary Road Closure - Victoria Street Reconstruction - August 13, 2019 until further noticeNotice of Road Closing & Sale of LandMedia Release - Temporary Road Closure of Victoria Street (between Lake Street and Pembroke Street East) May 23 until further noticeMedia Release - Street Sweeping & Sidewalk Sweeping, Water Main Flushing & Sewer Main CleaningNotice of Planned Procurement - Supply and Delivery of Bulk Coarse Highway SaltThe Canadian Free Trade Agreement Notice of Participation
  
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