The City of Pembroke - The Heart of the Ottawa Valley
Business Directory - The City of Pembroke
  
 

Accessible Customer Service Policy


Council approved the Accessibility Standards for Customer Service Policy in November of 2009.

 
City of Pembroke employees, council m embers, volunteers, contractors and vendors are required to complete training which includes:
 
  • The purpose of the Act
  • How to interact with people with various disabilities
  • How to interact with people who may use the assistance of an assistive device, service animal or support person
  • How to use assistive devices available on the premises
  • What to do if a person with a disability is having difficulty accessing service
  • Details on the City of Pembroke's accessibility policy, procedures and practices
  
SunMonTuesWedThuFriSat
1234
567891011
12131415161718
19202122232425
262728293031