The City of Pembroke - The Heart of the Ottawa Valley
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Accessibility

City of Pembroke Accessibility Plan
Through the City of Pembroke's Accessibility Plan, the city continues to support the goal of provincial legislation, called the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontarians with Disabilities Act,...
Accessible Customer Service Policy
Council approved the Accessibility Standards for Customer Service Policy in November of 2009.   City of Pembroke employees, council m embers, volunteers, contractors and vendors are required to complete training which...
Accessible Website
The City of Pembroke is working towards achieving a fully accessible website that conforms to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. This website allows people using text-only browsers or other assistive...
Emergency Plans for people with Disabilities

For information on what to do during an emergency, visit the Emergency Management Ontario page Emergency Plans for People with Disabiltiies

City Suppliers and Contractors
The legislation states that contractors, vendors, and individuals that the City of Pembroke has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes...
Temporary Disruptions to City Services
The City of Pembroke strives to operate its services and facilities without interruption. However, at times disruptions will occur. In these cases, we will make reasonable efforts to notify the public of the reason for the disruption and its...
Feedback
The City of Pembroke welcomes public input on the provision of goods or services to persons with disabilities. It helps identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and...
Request for Accessible Information or Communication Supports

Accessible information or communication supports can be made available upon request.  You may use the Request for Accessible Information or Communications Support Form (PDF) or contact the Accessibility Coordinator at 613-735-6821 ext. 1330 or hmartin@pembroke.ca

Resources

The following training resources are also available through the province at the links below:

  
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